INTRODUCTION

Thank you for choosing to shop at Trendy Croc. We are committed to providing you with a seamless and secure shopping experience. To ensure clarity and transparency, we have outlined our payment policy.

KEY TERMS OF PAYMENT POLICY

1. Payment Security

We prioritize the security of our customer’s payment information. All transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology to ensure data confidentiality and prevent unauthorized access.

2. Authorization and Verification

Before processing a payment, we may conduct verification checks on the payment details to prevent fraudulent transactions. Customers may be required to provide additional information or verification documents for certain high-value purchases.

3. Order Confirmation

 Upon successful payment, customers will receive an order confirmation email with the details of their purchase. It serves as proof of payment and includes the order number for reference.

4. Failed Payments

 In case of a failed payment transaction, customers will receive a notification with guidance on how to resolve the issue. We encourage customers to review their payment details and try again if needed.

5. Refunds and Cancellations

Refunds for canceled orders or returned products are processed according to our Refund Policy

. The refund amount will be credited back to the original payment method used during the purchase.

6. Payment Disputes

 In the event of any payment-related dispute, customers are encouraged to contact our customer support team for resolution. We will work diligently to address and resolve any payment-related issues.

7. Automatic Renewals

 For subscription-based services, customers may opt for automatic renewals using their preferred payment method. They can manage their subscription settings in their account dashboard.

8. Payment Update

Customers are responsible for keeping their payment information up-to-date. Any changes to payment methods should be promptly updated in their account to ensure successful transactions.

9. Third-Party Payment Processors

For some payment methods, customers may be directed to third-party payment processors, such as PayPal or Stripe, to complete the transaction securely.

By adhering to this Payment Policy, we aim to provide a seamless and secure payment experience for our customers. Please feel free to contact our customer support team if you have any questions or concerns regarding payments or our payment policy.

ACCEPTED PAYMENT METHODS AND INSTRUCTIONS

At Trendy Croc, we accept payments through PayPal, Stripe, and Amazon Pay for your maximum convenience. These payment methods offer a secure and reliable way to make your purchases. 

PayPal

Using PayPal for online payments offers you a secure and reliable way to make purchases, while we also benefit from a trusted payment platform that enhances our checkout process. The ease and security of PayPal payment contribute to a positive shopping experience for both you and Trendy Croc alike.

PayPal is available in more than 200 countries. Send and receive payments easily over borders and language barriers. Here is a list of some of the countries where PayPal payments are applicable

 

PayPal offers several advantages that make it a popular and trusted online payment platform. Some of the key advantages of using PayPal include:

  • Worldwide network: According to user reviews, nearly 80% of online shopping websites in the world have integrated PayPal payment gateway.
  • Quick and convenient payment: Similar to the current e-wallet system, PayPal is a preferred form of payment in international transactions economic.
  • Receive and transfer money for free: Besides the outstanding features above, PayPal also allows users to conduct free money transfer and receipt transactions between accounts.
  • Payment by PayPal is a convenient and secure process that allows you to make online transactions using your PayPal account, linked bank account, or credit/debit card. 

Below is a detailed step-by-step description of the payment process through PayPal:

Step 1: Add Items to the Cart
You browse our website select the products you wish to purchase and add them to your shopping cart.
Step 2: Proceed to Checkout
Once you have added all desired items to their cart, you proceed to the checkout page to initiate the payment process.
Step 3: Choose the Payment Method
At the checkout page, you are presented with various payment options. To pay with PayPal, they select the PayPal option.
Step 4: Redirect to PayPal
After choosing PayPal as the payment method, you’re redirected to the PayPal platform to complete your transactions.
Step 5: Sign In to PayPal Account (Optional)
If you already have a PayPal account, you can choose to sign in with your PayPal credentials. This allows you to make a payment using your PayPal balance or any linked bank account.
Step 6: Pay with a Debit/Credit Card (Optional)
In case you don’t have a PayPal account can also make payments using your credit/debit card. You can select the “Pay with Debit or Credit Card” option on the PayPal page and enter your card details securely.
Step 7: Review and Confirm the Payment
On the PayPal platform, you review the details of your purchase, including the order total and shipping information. You have the option to modify any information if needed.
Step 8: Complete Payment
Once you’re satisfied with the order details, you proceed to complete the payment. PayPal processes the transaction securely, using encryption to protect sensitive financial information.
Step 9: Return to the Merchant’s Website
After successful payment, you’re redirected back to trendycroc.com, where you receive a payment confirmation. You also receive an email notification from both the merchant and PayPal confirming the transaction.

Stripe

Using Stripe for online payments offers our customers a secure and straightforward way to make purchases, while we benefit from a reliable and trusted payment gateway that enhances the checkout process. 

Stripe is currently supported in 46 countries, with more to come. Once Stripe is supported in your country, you’ll be able to buy products from Trendy Croc.

Here is a list of countries where Stripe payments are applicable:

Payment by Stripe is a seamless and secure process that allows you to make online transactions using your credit or debit card directly on the merchant’s website. Stripe has lots of advantages:

  • Stripe has advanced security and payment technology that is considered industry-leading.
  • Currency rates are predicted correctly.
  • Provide detailed reports on product expenditure, revenue, and profit.
  • As an outstanding payment gateway in the international e-commerce market.
  • Customers can pay directly via card without registering an account.
  • Easy account creation (in supported countries)
  • Support multi-currency conversion in multi-country.

Below we’re going to describe the payment process through Stripe in detail.

Step 1: Add Items to the Cart
You’ll browse our website select the products you wish to purchase and add them to your shopping cart.
Step 2: Proceed to Checkout
Once you have added all desired items to your cart, they proceed to the checkout page to initiate the payment process.
Step 3: Choose the Payment Method
At the checkout page, you’re presented with various payment options. To pay with Stripe, you can select the “Credit/Debit Card” option or “Pay with Card” option.
Step 4: Enter Card Details
You’re then prompted to enter your credit or debit card details securely on the merchant’s website. Stripe’s payment gateway handles the card information directly, ensuring that the sensitive data is encrypted and protected.
Step 5: Billing Information
You also provide your billing information, including their name, billing address, and email address, which is necessary to process the payment.
Step 6: Review and Confirm the Payment
Before completing the transaction, you have the opportunity to review the order details, including the total amount and the items they are purchasing. You can make any necessary adjustments or corrections.
Step 7: Complete Payment
Once you’re satisfied with the order details, click the “Submit” or “Pay Now” button to complete the payment. Stripe processes the transaction securely in real-time.
Step 8: Payment Authorization
Stripe verifies the payment details and authorizes the transaction with the customer’s bank or card issuer. If the payment is successful, you receive a payment confirmation on our website.
Step 9: Return to the Merchant’s Website
After successful payment, you are redirected back to our website, where you receive a payment confirmation. You also receive an email notification from Trendy Croc confirming the transaction.

Amazon Pay

Amazon Payment is a secure and convenient payment method offered by Amazon, the world’s largest online retailer. With Amazon Payment, you can easily make purchases on participating our website using the payment information stored in your Amazon accounts. This service simplifies the checkout process, as you don’t need to enter your payment and shipping details every time you shop online.

Up to now, this service has become available in Austria, Belgium, Cyprus, Denmark, France, Germany, Hungary, India, Republic of Ireland, Italy, Japan, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, the United Kingdom, and the United States.

Some significant advantages of Amazon Pay for users

  • The biggest advantage of Amazon Pay is its high security. You do not need to provide financial account information each time you make a purchase, but simply use your Amazon account login information to confirm payment. This reduces the risk of personal information leakage and financial fraud.
  • In addition, Amazon Pay also brings convenience and flexibility to you. They can use the same payment method across many different e-commerce websites and apps, not just limited to Amazon’s ecosystem. This creates a seamless shopping experience and saves time and effort.

To make it easy for you when using Amazon Pay, here we have the process of payment by Amazon Pay which typically involves the following steps:

Step 1: Choose Amazon Pay: When making a purchase on a participating website, you can select Amazon Pay as your payment method during the checkout process.
Step 2: Log in to Amazon Account: If you already have an Amazon account, you will be prompted to log in using your Amazon credentials. If not, you can create a new Amazon account.
Step 3: Select Payment Method: After logging in, you can choose your preferred payment method from the options available in your Amazon account. This may include credit/debit cards, bank accounts, or an Amazon Pay balance.
Step 4: Confirm Payment: Once the payment method is selected, you’ll confirm the payment details and review the order summary.
Step 5: Authenticate Payment: Depending on the security settings, you may need to provide additional authentication, such as a one-time password (OTP) sent to your mobile device, to complete the transaction.
Step 6: Payment Authorization: Amazon Pay processes the payment and authorizes the transaction with your selected payment method.
Step 7: Payment Confirmation: Upon successful payment, you’ll receive a payment confirmation on the merchant’s website, and the order is processed for fulfillment.
Step 8: Order Completion: Trendy Croc ships the products or provides the service to you, completing the order process.

SECURITY OF PAYMENT INFORMATION

We boldly persist that this issue is one of the most important ones that you are concerned about when shopping online, therefore we’d like to talk more about this term of payment policy. For Trendy Croc, your financial security is always set as our top priority. All payment transactions made through our website are encrypted using SSL (Secure Socket Layer) technology. This ensures that your payment details are transmitted securely and protected from unauthorized access. We guarantee the security of customer’s payment information in the following factors

Transaction Confirmation:

Once your payment is processed successfully, you will receive a confirmation email with the details of your order and payment. Please keep this email for your records.

Payment Currency:

All transactions on our website are processed in Dollars, which is the standard currency for our platform. Please ensure you are aware of the currency conversion rates if you are making payments from a different country.

Payment Policy Updates:

Our payment policy may be subject to periodic updates as we strive to enhance our services and comply with relevant regulations. Any changes to our payment policy will be communicated to you through our website or via email. By proceeding with your purchase from  Trendy Croc, you agree to abide by our payment policy. Should you have any questions or require further assistance, please don’t hesitate to contact our customer support team. We appreciate your trust and confidence in our services and look forward to providing you with a smooth and enjoyable shopping experience.

Encryption: 

We employ robust encryption protocols to protect your data during transmission. This means that any information exchanged between your device and our servers remains encrypted and secure, reducing the risk of unauthorized access.

Secure Payment Gateways:

As we refer to above, Trendy Croc is now using three payment gateways consisting of PayPal, Stripe, and Amazon Pay. All of these can be recognized as the most prestige   Your payment information is handled with the utmost care. We partner with reputable and secure payment gateways to process your transactions, ensuring your financial data is protected from potential breaches.

Data Protection:

Our website follows strict data protection policies in compliance with relevant regulations. We collect only the necessary information required to fulfill your orders and provide a seamless shopping experience. Your data is stored securely, and access is restricted to authorized personnel only.

Regular Security Audits:

We conduct regular security audits and vulnerability assessments to identify and address any potential weaknesses in our systems. This proactive approach allows us to stay one step ahead of potential threats and maintain the highest level of security.

Strong Authentication: 

To protect your account from unauthorized access, we implement strong authentication measures. This may include two-factor authentication or multi-step verification processes, adding an extra layer of security to your account.

Secure Hosting: 

Our website is hosted on secure servers, with state-of-the-art infrastructure and firewall protection. This ensures that your data is stored in a controlled and safe environment, safeguarded from external threats.

Employee Training: 

Our team undergoes regular training on information security best practices. This empowers them to handle your data responsibly and ensures that they are vigilant against potential security risks.

Continuous Improvement: 

Information security is an ongoing process. We continuously monitor and update our security measures to stay current with the latest threats and developments in the industry.

CONCLUSION

At our website, your trust and confidence are of paramount importance. We strive to create a secure and safe environment where you can shop with peace of mind, knowing that your information is in good hands. Rest assured that we are committed to upholding the highest standards of information security, ensuring that your experience with us is protected at every step.